SHIPPING POLICY

Where do you ship from?

Angela Jey orders will be dispatched either from India or Hong Kong, using tracked shipping via International courier companies.

 

How to track my shipment?

You can view the method of shipping and obtain a shipping estimate during the Checkout process. We will send you a 'dispatch confirmation' email when your order has been processed. This will include a delivery estimate and where possible, a tracking number for you to track the progress of your order.

 

How soon can I receive?

Approximately within 7-10 working days once your payment has been confirmed, unless it is an custom made order or the item is out of stock. Any date we specify for delivery of products on the website or by email are approximate. We will try to deliver your goods within 48 hours once we have confirmed the availability of your order. However, due to holidays in the cities where the product is being stored, delivery date will be confirmed in each individual case. We will do our best to deliver products within the times stated. We shall not be held accountable for any losses, costs, damages, charges or expenses caused by any delay.

 

How much is it? (Shipping Charges)

We offer Free shipping worldwide on order value above USD$49. Otherwise a standard shipping charge of USD20 will be charged when you check out. 

 

Who pays for duties and taxes?

Duties & Import Taxes are not included in the Shipping Charges, they are different from each country based on product, packaging, size, weight, location and other considerations.  Many countries charge duties on imported items which are levied at the time of port entry and they vary from country to country. All such duties and taxes are to be paid to the shipping agency (DHL, FedEx etc.) at the time of your order delivery upon submission of invoice by our shipping agent.

 

 NO P.O. BOX PLEASE.....

Please provide an address where you will be able to sign for deliveries. If you wish to have your parcel left without signature, please be awared that this is at your own risk, Angela Jey will not be responsible if the parcel gone missing. Due to the contract with some of our suppliers, we do not ship every item to India.

Please be noted that we DO NOT ship to PO BOX address.


 PAYMENT FAILURE

In case your payment didn’t go through, we will notify you by email and re-attempt payment after 5 working days, if it remains unsuccessful, we shall cancel your order from our side.